Refund & Returns Policy
Last updated: 25 July 2026
You have the right to cancel your order within 14 calendar days of receiving your goods - no reason required - under the Consumer Contracts Regulations 2013.
Vale Nutrition Ltd is committed to ensuring you are satisfied with your purchase. This policy explains your rights to return products and receive a refund, and how to exercise those rights.
1. Your Statutory Right to Cancel (Consumer Contracts Regulations 2013)
As a consumer purchasing goods at a distance (online), you have a statutory right to cancel your order within 14 calendar days from the day after you receive the goods, without giving any reason.
To exercise this right, you must notify us clearly of your decision to cancel before the 14-day period expires. You can do so by:
- Email: info@beamskeleton.world
- Telephone: +44 20 3948 7700 (Monday-Friday, 09:00-17:00 GMT)
- Post: Vale Nutrition Ltd, 14 Clerkenwell Road, London, EC1M 5PA
You may use the model cancellation form below, but this is not obligatory.
Model Cancellation Form (Optional)
To: Vale Nutrition Ltd, 14 Clerkenwell Road, London, EC1M 5PA / info@beamskeleton.world
I/We [*] hereby give notice that I/we [*] cancel my/our [*] contract of sale of the following goods [*]:
Ordered on [*] / received on [*]:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:
[*] Delete as appropriate.
2. Returning the Goods
After notifying us of your cancellation, you must return the goods to us without undue delay and in any event within 14 calendar days of the day you communicated your cancellation to us.
Please return goods to:
Vale Nutrition Ltd
14 Clerkenwell Road, London, EC1M 5PA
You are responsible for the cost of returning the goods to us unless the goods are faulty or not as described, in which case we will cover the cost of return.
Goods should be returned in their original, unopened packaging where possible. We reserve the right to make a deduction from the refund for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.
3. Refunds
We will process your refund within 14 calendar days of:
- Receiving the returned goods back; or
- You providing evidence that the goods have been returned (whichever is the earlier).
Where payment on delivery was used, the refund will be made via bank transfer to the account details you provide. We will contact you to arrange this.
We will refund the price of the goods in full, including any standard delivery charges paid. We do not refund enhanced or express delivery charges.
4. Faulty or Damaged Goods
If you receive goods that are faulty, damaged or not as described, you have additional rights under the Consumer Rights Act 2015, including the right to a repair, replacement or full refund. Please contact us as soon as possible at info@beamskeleton.world with details and, where possible, photographic evidence of the issue. We will arrange collection of faulty goods at our expense.
5. Exceptions
The 14-day cancellation right does not apply to:
- Sealed goods which are not suitable for return due to health protection or hygiene reasons, if they have been unsealed after delivery (e.g. opened sachets).
- Goods that are clearly personalised.
If you have opened the product, your right to cancel may be limited. Please contact us to discuss your specific situation.
6. Contact Us
For all returns and refund enquiries:
Vale Nutrition Ltd · 14 Clerkenwell Road, London, EC1M 5PA
Email: info@beamskeleton.world · Tel: +44 20 3948 7700
Monday-Friday, 09:00-17:00 GMT
Your statutory rights are not affected by this policy.